Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Software/ Digital goods are exempt from being refunded.
Non-returnable items:
- Downloadable software products/ digital items.
Refunds
Please send us an email with details and photos if applicable of your product defect or warranty claim at admin@3dprinted.com.au
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@3dprinted.com.au
Exchanges
We will replace items if they are defective or damaged on arrival if notified within 30 days.
Need help?
Contact us at admin@3dprinted.com.au for questions related to refunds and returns.